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policy and privacy

Ordering

Our authorized online retailer is PayPal. All major credit cards are accepted.
If you're unable to use a credit card, a personal check is accepted through PayPal.

Shipping

Shipping prices:
FREE shipping with any order! At this time, we only ship to US and Canada.

US (domestic)
We use First Class Mail with delivery confirmation for the shipping of all products. The United States Postal Services (USPS) offers the best shipping method worldwide for saving time and money. Items are shipped 1-2 days after payment is confirmed by PayPal. For Domestic orders, deliveries take about 3-7 business days. Once we shipped the goods, we are not responsible for lost or stolen packages.

International
First Class International Mail is used for all international purchases. Please allow 1-3 weeks for deliveries. Once the order leaves United States, we are not responsible for shipping time or undelivered packages. Please visit USPS website for additional information.
We are not responsible for the value-added tax that each country imposes in customs for mail-order packages.

NOTE: After we ship the order, we will send you tracking number. We are not responsible for missing / lost / undelivered packages.
We are not responsible for the value-added tax that each country imposes in customs for packages.

Gift Certificates

Please see description for Gift Certificate Purchase. Any amount is available!

Order Fulfillment

We do our best to keep all items in stock, but from time to time items become unavailable or discontinued, therefore we can't always guarantee availability of products. If you have ordered an item that is not available or is backordered, we will notify you of the situation via email.

Return/Exchange PolicyWe will be glad to make an exchange or credit your credit card account for any items you are not completely happy with. The item MUST be returned to Tomat within 14 days of the shipping date in unworn and perfect condition including attached hang tag and original packaging. Ship prepaid and insured with the package securely wrapped. We can't accept returns after 14 days.
Shipping and handling on returned merchandise is non-refundable. If a shirt is returned to Tomat damaged then the product will not be exchanged or refunded.

Upon receipt of the returned items we promptly credit your credit card and send you confirmation via email.
When an exchange is requested, we will credit your credit card on receipt of the returned items and then bill you for the new items when they are ready to ship.

Contact Information
Tomat is located in Altadena, California. We can be reached via email at info@tomatkids.com.
We can also be reached by phone at 626-791-4020.

Your Privacy and Security

Tomat store uses PayPal as our authorized online retailer. PayPal offers proven fraud protection to ensure safe credit card transactions online. To ensure a secure transaction, all credit card information is encrypted during transmission and then stored on a secure server. Your credit card information is never reused except to issue refunds or make other required adjustments.

Tomat will never sell, loan, rent, trade or give away your name, email, address or any other personal information to any third party without your permission.
Tomat uses your email and occasionally your telephone number to communicate with you about your current orders or our special promotions.

Terms of Use

Site Contents
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, and other materials that appear are copyrights, trademarks by Tomat.
The Contents of our Site, and the Site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our site) use by the users of our Site.

Colors
Due to different browsers and monitors, an exact color representation of the clothing cannot be assured, however, we endeavour to make the colors as close as possible to those of the actual garments.

Inaccuracy Disclaimer
From time to time there may be information on tomatkids.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability.
We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).
We apologize for any inconvenience this may cause you.